Page 35 - English for Construction 2
P. 35

Language   6  Complete  these  questions rom  audio  script  15  on page 74.
                                                   f
                                             . I ust  confirm  your  company  name,  please?
                                               j
                                              i
                                             . t he  wrong  sand?
                                               t
                               What.               you  mean?
                               So               you  saying hat we sent  y o u three  truckloads?
                                                          t
                                                t
                                              is he sand  now?
                                              you  say  unloaded?
                                              you  repeat  that, please?
                                     p
                            Match  the roblems  1-7  with  the responses a-g.
                            1  The rebar we ordered  hasn't  arrived. The order  number is 235688.
                                           b
                                                         s
                            2  You sent  us a ill for $3,000. It hould be  $300.
                                           b
                            3  You sent  us a ill for $3,000. We  paid it last week.
                            4  We need  another  bag of cement.  Do  y o u have any in stock?
                            5  We ordered  14 XAFs.  You nly sent  us 12.
                                                     o
                            6  The catalogue  number  on the package is different to the one  on he
                                                                                      t
                               delivery  note.
                            7  The catalogue  number  on the package is different to he one  on he tem.
                                                                             t
                                                                                          i
                                                                                      t
                            a)  It sounds  like  we  put he  wrong  items n he box.
                                                 t
                                                                  t
                                                                i
                                         i
                            b)  Just ignore t. Sorry  about  that.
                            c)  I'll ort t ut  now and send  y o u a new ill  today.
                                       o
                                      i
                                 s
                                                                 b
                            d)  I hink so, yes. Let me check  and I'll get back to ou. What's  your  number?
                                                                        y
                                t
                                                                         p
                                                                      I
                                  y
                                                                                       t
                                                                                t
                            e)  Did o u say rebar?  Just one  moment,  please. 'll ut  y o u hrough o the
                               right  department.
                            f)  It sounds  like the river gave  y o u he  wrong  package  ... or the  wrong
                                              d
                                                            t
                               paperwork.
                            g)  We'll  send  y o u w o  more  this  afternoon.
                                            t
        Asking for  clarification
         Ask the other person to repeat.                Could  you  repeat  that,  please?
                                                        Could  you  say that  again?
                                                        Pardon?
         Say it again in your own words.                Just  to  clarify,...
                                                        Do you  mean  that...?
                                                        So  are you  saying  that.,.?
                                                        Did you  say...?
         Ask for more details.                          What do you  mean?
                                                        Could  you  clarify  that?
               Speaking  8  Work n pairs. Roleplay  the ituations n udio  script  15  on page 74.
                                                               a
                                                             i
                                 i
                                                    s
                             1  Student A: You are  Abdulla. Phone  Malik  Zahid and tell  h i m  what  happened.
                               Solve the  problem.
                               Student  B: You are Malik  Zahid. Take the call.
                            2  Student A: You are  Christina Dudek. Phone a colleague and ask for
                               suggestions  about  how o solve he sand  delivery  problem.
                                                           t
                                                    t
                               Student  B: You are Christina Dudek's  colleague.  Help her solve her  problem.
                            3  Student A: You are Alano  Baldamero.  Call one of our  supervisors  and ask
                                                                         y
                               h i m  to send  a crew  to  pull  out the ruck that's stuck.
                                                             t
                                                 s
                               Student B: You are a upervisor  working for Alano  Baldamero.  Take the call.
                                                    t
                               Make  sure  y o u have all he details  y o u  need.
                                   k
                         9   Do  y o u now any stories  about  wrong  deliveries?  What  happened?  Share  them
                            with the  class.
                                                                                      Materials        33
   30   31   32   33   34   35   36   37   38   39   40