Page 35 - English for Construction 2

Language 6 Complete these questions rom audio script 15 on page 74.
f
. I ust confirm your company name, please?
j
i
. t he wrong sand?
t
What. you mean?
So you saying hat we sent y o u three truckloads?
t
t
is he sand now?
you say unloaded?
you repeat that, please?
p
Match the roblems 1-7 with the responses a-g.
1 The rebar we ordered hasn't arrived. The order number is 235688.
b
s
2 You sent us a ill for $3,000. It hould be $300.
b
3 You sent us a ill for $3,000. We paid it last week.
4 We need another bag of cement. Do y o u have any in stock?
5 We ordered 14 XAFs. You nly sent us 12.
o
6 The catalogue number on the package is different to the one on he
t
delivery note.
7 The catalogue number on the package is different to he one on he tem.
t
i
t
a) It sounds like we put he wrong items n he box.
t
t
i
i
b) Just ignore t. Sorry about that.
c) I'll ort t ut now and send y o u a new ill today.
o
i
s
b
d) I hink so, yes. Let me check and I'll get back to ou. What's your number?
y
t
p
I
y
t
t
e) Did o u say rebar? Just one moment, please. 'll ut y o u hrough o the
right department.
f) It sounds like the river gave y o u he wrong package ... or the wrong
d
t
paperwork.
g) We'll send y o u w o more this afternoon.
t
Asking for clarification
Ask the other person to repeat. Could you repeat that, please?
Could you say that again?
Pardon?
Say it again in your own words. Just to clarify,...
Do you mean that...?
So are you saying that.,.?
Did you say...?
Ask for more details. What do you mean?
Could you clarify that?
Speaking 8 Work n pairs. Roleplay the ituations n udio script 15 on page 74.
a
i
i
s
1 Student A: You are Abdulla. Phone Malik Zahid and tell h i m what happened.
Solve the problem.
Student B: You are Malik Zahid. Take the call.
2 Student A: You are Christina Dudek. Phone a colleague and ask for
suggestions about how o solve he sand delivery problem.
t
t
Student B: You are Christina Dudek's colleague. Help her solve her problem.
3 Student A: You are Alano Baldamero. Call one of our supervisors and ask
y
h i m to send a crew to pull out the ruck that's stuck.
t
s
Student B: You are a upervisor working for Alano Baldamero. Take the call.
t
Make sure y o u have all he details y o u need.
k
9 Do y o u now any stories about wrong deliveries? What happened? Share them
with the class.
Materials 33